Privacy policy
Privacy policy (personal information protection policy)
kiwaha-tea (hereinafter referred to as "our shop") establishes the following personal information protection policy in order to comply with the Personal Information Protection Law and other guidelines regarding the handling of personal information acquired by our shop.
Note that this privacy policy applies only to our shop.
Article 1: Personal Information
Personal information refers to personal information defined by the Personal Information Protection Law. Specifically, it refers to information about a living individual that can identify a specific individual by name, date of birth, contact information, or other descriptions contained in such information, as well as information that can identify a specific individual by collating it with other information.
Article 2: Collection Method of Personal Information
Our shop may ask users for the following personal information when they purchase products or make inquiries:
a) Name
b) Date of birth
c) Address
d) Phone number
e) Email address
f) Password
g) Bank account number, credit card number, etc.
h) Transaction history and its contents with our shop
When collecting personal information, we will do so by clearly stating the purpose of use and using legal and fair means.
Article 3: Purpose of Use of Personal Information
The purpose for which our shop uses personal information received from users is as follows:
a) Confirmation and inquiry of orders
b) Confirmation and inquiry of product shipments
c) Response to inquiries
Article 4: Change in Purpose of Use
Our shop may change the purpose of use of personal information only if it is related to the purpose before the change. When there is a change, we will notify users or make an announcement on our shop's website regarding the purpose and content of the change.
Article 5: Prohibition on Provision of Personal Information to Third Parties
Our shop will properly manage personal information received from users and will not disclose such information to third parties except in cases where:
1. The user has given consent.
2. It is necessary for the protection of human life, body or property and it is difficult to obtain the user's consent.
3. It is particularly necessary for improving public health or promoting healthy upbringing of children and it is difficult to obtain the user's consent.
3. Disclosure is required by law due to a request from a national agency or local public entity.
4. Our shop discloses such information to an outsourcer who performs services on behalf of our shop in order to provide services requested by users.
5. Business succession is carried out due to merger or other reasons.
Article 6: Disclosure of Personal Information
When a user requests disclosure of his/her personal information, our shop will promptly respond after confirming that he/she is the person in question. However, this does not apply if disclosure falls under any of the following cases. In addition, if we decide not to disclose such information, we will notify the user without delay.
1. There is a risk of harming the life, body, property or other rights and interests of oneself or a third party.
2. There is a risk of significantly hindering proper implementation of our business.
3. It would violate laws and regulations.
Notwithstanding the provisions of the preceding paragraph, we generally do not disclose any information other than personal information such as history and characteristic information.
Article 7: Correction and Deletion of Personal Information
If a user's personal information held by us contains incorrect information, he/she may request correction, addition or deletion from us. Please contact us at the inquiry desk below (Article 10).
If we determine that it is necessary to respond to such request from a user in accordance with Article 7 above, we will correct or delete such personal information as requested. If we have made a decision not to correct or delete such personal information as requested, we will notify the user without delay.
Article 8: Security Measures for Personal Information
Our shop takes all possible security measures to prevent unauthorized access, loss, destruction, alteration or leakage of personal information in order to keep users' personal information accurate and up-to-date.
Article 9: Compliance with Laws and Regulations and Review
Our shop complies with Japanese laws and regulations regarding personal information held by us and other standards while reviewing this policy as appropriate for its improvement. When changes are made, we will announce them on this page.
Article 9: Contact Us
For inquiries regarding this privacy policy, please contact us at the following address:
Company name: Illuminus Co., Ltd.
Department: kiwaha-tea business department
Email address: contact@kiwaha.com"